Process Management Essentials

About the Instructor

Dan is a management consultant with 20+ years of experience in the technology sector. From a software developer to CTO and everything in between, Dan brings a wealth of knowledge and experience to his clients. Dan enjoys books, movies, games, and philosophical conundrums.

See the hidden systems running everything around you

Every job, every organization, every frustrating wait in line runs on processes- most of them invisible until they break. In this hands-on, two-session training, you'll learn to map those systems, spot where they stall, dig for the real cause, and rebuild them better. You'll interview stakeholders in a live business scenario, redesign a broken process, and pitch your fix to a C-suite panel ready to push back.

What You'll Gain

• Earn a Marketable Skills Microcredential:
  • Enhance your resume and LinkedIn profile when you earn the Process Management Essentials Microcredential from the Lundquist College of Business.
• Develop Core Process Management Skills:
  • Gain hands-on proficiency in mapping processes with swimlane diagrams, identifying bottlenecks and handoffs, conducting root cause analysis, and optimizing processes to improve efficiency.
• Pitch a Real Process Improvement:
  • Work through an authentic business scenario, interview stakeholders, build a case for change, and deliver a pitch to a C-suite panel- practicing how to communicate value and ROI to drive organizational buy-in.

This program isn't just about learning process techniques; it's an opportunity to develop a versatile skill set that includes analytical thinking, stakeholder communication, persuasive pitching, and the ability to turn everyday inefficiencies into measurable improvements.

Participants who attend both days of this program and fulfill all requirements are eligible to earn a Process Management Essentials microcredential, validating your newly acquired skills.

This credential is perfect for showcasing your skills on LinkedIn and other platforms, offering tangible proof of your newly acquired competencies.